Cancellation Policy
Important — draft terms: This cancellation policy is a draft template. The figures, timeframes and methods marked [TO CONFIRM] have not yet been set and do not apply until confirmed. The terms that apply to your booking are those confirmed to you in writing before you book. If anything here differs from your written confirmation, your written confirmation applies.
Last updated: [TO CONFIRM: date]
1. Deposits
| Booking type | Deposit | When due |
|---|---|---|
| Multi-day tours | [TO CONFIRM: % or amount] | [TO CONFIRM] |
| Day trips and transfers | [TO CONFIRM] | [TO CONFIRM] |
| Desert camps and activities | [TO CONFIRM] | [TO CONFIRM] |
| Peak dates (e.g. Christmas, New Year, Easter) | [TO CONFIRM] | [TO CONFIRM] |
Balance payment: [TO CONFIRM: when and how the remaining balance is paid]
Please do not send any payment until you have received written confirmation of availability and these terms.
2. Cancellations by you
Please tell us in writing (email or WhatsApp) if you need to cancel. The cancellation date is the date we receive your written notice.
| Notice before start date | Charge / refund |
|---|---|
| [TO CONFIRM: e.g. more than X days] | [TO CONFIRM] |
| [TO CONFIRM: between X and Y days] | [TO CONFIRM] |
| [TO CONFIRM: less than Y days] | [TO CONFIRM] |
Notes:
- Some third-party services (for example, certain hotels, luxury camps, trains or flights booked on your behalf) may have their own, stricter cancellation conditions. [TO CONFIRM: how these are passed on]
- [TO CONFIRM: whether any part of the deposit is non-refundable]
3. Changes by you
| Type of change | Conditions |
|---|---|
| Change of dates | [TO CONFIRM] |
| Change of route or services | [TO CONFIRM] |
| Change in number of travellers | [TO CONFIRM] |
| Change of names | [TO CONFIRM] |
We will always try to accommodate changes, subject to availability. Any price difference or fee will be confirmed in writing before the change is made.
4. Refunds
| Item | Details |
|---|---|
| Refund method | [TO CONFIRM: e.g. same method as payment] |
| Processing time | [TO CONFIRM] |
| Transfer / bank fees | [TO CONFIRM: who pays] |
| Currency and exchange rate | [TO CONFIRM] |
5. Changes or cancellations by us
Weather and safety
Desert and mountain conditions can change quickly. If weather (for example, sandstorms, heavy rain, snow on mountain passes or extreme heat), road conditions or safety concerns affect your trip, we may:
- Change the timing of an activity (for example, moving a camel trek to the next morning)
- Offer an alternative activity, route or accommodation of a comparable standard
- Shorten or cancel a specific activity if it cannot be done safely
The safety judgement of your guide, driver or activity staff on the day is final. [TO CONFIRM: refund or credit for activities that cannot take place]
Force majeure
If services cannot go ahead because of events beyond our reasonable control (such as natural disasters, epidemics, government restrictions, civil unrest or closures), [TO CONFIRM: approach — e.g. alternative dates, credit, partial refund].
Other cancellations by us
If we need to cancel your booking for any other reason, [TO CONFIRM: remedy — e.g. full refund of amounts paid, or alternative dates of your choice].
6. No-shows and late arrivals
| Situation | Policy |
|---|---|
| No-show at pickup without notice | [TO CONFIRM] |
| Late arrival (missed activity) | [TO CONFIRM] |
| Unused services during the trip (e.g. skipped meal or activity) | [TO CONFIRM] |
If you are running late, please contact us or your driver as soon as possible — we will do our best to adjust.
7. Shared tours and minimum numbers
Shared tours depend on enough travellers booking the same departure.
| Item | Details |
|---|---|
| Minimum number of travellers | [TO CONFIRM] |
| When we confirm the departure will run | [TO CONFIRM] |
| If minimum is not reached | [TO CONFIRM: e.g. alternative date, upgrade to private for a supplement, or refund] |
8. Travel insurance
We strongly recommend comprehensive travel insurance that includes cancellation cover, so you are protected if you need to cancel for reasons such as illness.
9. Questions
If you have any questions about this policy, please contact us or email safarisaharadesert@gmail.com before booking. See also our terms and conditions and FAQ.